Privacy

How the Mallen Services customer portal handles your information. Last updated 17 September 2026.

What we collect when you sign in

You sign in with a Microsoft or Google account. We never see or store your password — your provider confirms who you are and tells us three things:

• your name and email address;
• a permanent identifier your provider uses for your account;
• whether your provider has verified that the email address is yours.

We keep that identifier so you stay recognised if your email address later changes. We also record each sign-in attempt — the date and time, your IP address, your browser, and whether it succeeded — so we can help you if you are unexpectedly locked out, and so we can see if someone else is trying to get in.

Who can sign in

Only people already recorded as a contact of a Mallen Services customer. If your address does not match one of our records, you are not admitted and nothing about you is kept beyond the record of the attempt.

What we do not do

• We do not use your information for marketing, and we do not sell or share it.
• We do not track you across other websites, and the portal sets no advertising cookies.
• We do not request access to your mailbox, files, contacts or calendar.

The only cookie the portal sets keeps you signed in, and it expires when your session ends.

Where it is kept

On servers operated by Mallen Services in Sydney, Australia, in the same system that holds your account with us. Your information is kept while you remain one of our contacts. Ask us and we will tell you what we hold about you, correct it, or remove your access.

Contact

Mallen Services
1300 MALLEN (1300 625 536)
mallen.com.au · contact form